About Panama Tropical Vacations

We are a small group of investors that personally select quality properties that can provide excellent accommodations for people who are interested in vacationing or researching opportunities in Panama. We have found Panama a country that is very receptive to tourism and individuals who are interested in investing in Panama real estate and business. Although we originally wanted to buy beach front property, we found the allure of the mountains (Continental Divide runs the entire length of Panama) to offer the most intriguing views, weather and activities in all of Panama. Therefore, two of our boutique hotels are in Boquete (ranked the 4th best place to live in the world), and at present one exotic condominium in Panama City (labeled as the little Miami).

Hotel Policies & Cancellations

Cancellation Policy

As a small cancellations greatly affect us, reservations that are cancelled with less than 14 days notice will incur a fee totaling 25% of the remaining balance of the reservation (this is on top of the 1-3 day non-refundable deposit); this will be charged to Guest’s credit card. During Holiday Periods, if a reservation is cancelled with less than 14 days notice, 100% of the remaining balance will charged, unless we are able to re-rent the room. (Again, this fee does not include the 1-3 day deposit already charged to your card.

All deposits are non-refundable

Long-term reservations with discounts based upon length of stay/multiple room reservations

Any reservations considered 'long term' (one week or more), any reservation consisting of more than one room or any 'discounted' reservations based upon length of stay: if any portion of these reservations is cancelled, the entire reservation will either a) be non-refundable or b) subject to a fee of 25% of the remaining balance.

It is agreed that such charges will be applied to Guest’s credit card as required. These policies are considered final. The hotel does not offer refunds. We reserve the right to apply all conditions. Our Hotel Cancellation Policy applies to all reservations taken by phone, email or in-person. All cancellations must be given in writing.

Non-Refundable Deposit

In order to confirm a reservation, the hotel requires a one to three-day non-refundable deposit (the deposit amount is determined by the time of year: in regular season we require a one-day deposit, peak season a two-day deposit, and holidays, a three-day deposit.) We charge the non-refundable deposit on either a Master Card or Visa, or, if you live in Panama, we also accept bank deposits. If you deposit money into our account, we require that a scanned verification be emailed or faxed to us.

**A room is not considered booked until the deposit has been charged and email confirmation sent.**

Hotel Information and Policies

Late arrivals (‘Check-In’ after 8:00 p.m.)

As the Office closes at 8:00 PM, it is imperative that we are aware of any late check-ins. If you’re going to arrive late, please give us advance notice so that we can arrange to have someone to leave keys for you.

Early Check-out (‘Check-out’ before 8:00 a.m.)

If you are leaving before our office opens (8:00 a.m.), please arrange to check out the day prior, before our office closing for the evening (8:00 p.m.). If you are unable to do so, the balance of your stay and any additional room charges will be charged to the credit card given for the deposit.

Late check-out fees

Smoking

By law, all rooms, reception, gazebo and patio area are non-smoking. There is no smoking within the entrances of the Cabanas.

Pets

We are, unfortunately, unable to accept pets.

Accidents/Missing Items

The hotel cannot be held responsible for accidents or lost or missing items.

Unacceptable Behavior

Any unacceptable behavior will result in immediate removal from premises (plus forfeiture of entire cost of reservation). Fees for damage to room and/or property, loss (including remote controls and all keys) and missing items will be charged to Guest’s credit card.

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